Privacy Policy

Introduction

TimberLink ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at timberlink.co.in.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following types of information:

• Account information: Name, email address, phone number, and password when you create an account.
• Order information: Delivery address, order details, payment status, and transaction history.
• Business information: Company name and GSTIN (if provided for GST invoicing).
• Usage data: Pages visited, search queries, product views, and browser/device information.
• Communication data: Messages sent to our support team via email or phone.

How We Use Your Information

• Processing and fulfilling your orders.
• Sending order confirmations, delivery updates, and invoices.
• Responding to customer support queries.
• Improving our product catalog and platform experience.
• Sending occasional promotional messages (with your consent — you can opt out anytime).
• Complying with applicable Indian laws and regulations.

Information Sharing

We do not sell your personal information to third parties. We may share your data with:

• Delivery partners: Name, phone number, and delivery address shared with our logistics team for order fulfilment.
• Payment processors: Transaction data shared with Razorpay for payment processing. Razorpay is PCI-DSS compliant.
• Legal authorities: If required by Indian law or a valid court order.

Data Storage & Security

Your data is stored on secure servers provided by Supabase (hosted on AWS, Mumbai region). We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit.
• Row-level security on all database tables.
• Passwords are hashed and never stored in plain text.
• Regular security audits and access controls.

Cookies

We use essential cookies to maintain your session and cart. We also use Google Analytics (anonymized) to understand how our platform is used. You can disable cookies in your browser settings, but this may affect functionality.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.

To exercise these rights, email us at privacy@timberlink.co.in.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Continued use of our platform after changes constitutes acceptance of the revised policy.

Contact Us

For privacy-related queries, contact our team at privacy@timberlink.co.in.